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Frequently Asked Questions

FAQ

Everything you need to know about YDOL, your orders and our products.

🏷️ The Brand

Who's running the show at YDOL?
YDOL is part of the HAIRMONY group ecosystem, a 100% hair crew that knows what they're doing. Behind YDOL are pros who've been deep in the hair game for years. The payoff: solid products at fair prices.
What exactly is YDOL?
YDOL is France's first low-cost professional hair colour brand. We slash prices without cutting corners on quality. Our range covers colour, care, lightener and tools, everything you need to do the job right.

📦 Orders & Delivery

What are the delivery timescales?
Orders ship within 24 to 48 working hours. Delivery is then handled by GLS or DPD in 2 to 3 working days across mainland France.
Can I change or cancel my order?
Hit up our team within the hour (before 11am) after placing your order if you want to try changing or cancelling it. After that, it's already being packed. Drop us a line at hello@ydol.co.
How much is delivery?
€24.90 excl. VAT to Ireland, Malta and Cyprus. There is no free-shipping threshold on these destinations.

💳 Payment & Security

What payment methods do you take?
Debit and credit cards (Visa, Mastercard) plus PayPal. All payments are secure via SSL encryption.
Is my payment secure?
Absolutely. Every transaction is encrypted with SSL. Your card details never sit on our servers.
Secure payment
Fast delivery
Available 24/7
Best value for money
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